Return policy

Return Policy

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please read our return policy carefully to understand your rights and the process for returns.

Return Eligibility

We accept returns within 5 days of delivery for items that are damaged, defective, or incorrect. To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging with all tags attached.

Non-Returnable Items

Please be aware that certain products are not eligible for return due to hygiene, safety, or other reasons. These specific items cannot be returned or exchanged under any circumstances.

How to Initiate a Return

1. Contact our customer support team within 5 days of receiving your order.

2. Provide your order number, details about the item, and reason for the return.

3. Our team will review your request and, if approved, provide instructions for returning the item, including a prepaid return shipping label when applicable.

Return Shipping

Customers are responsible for shipping costs on returns unless the return is due to our error, such as damaged, defective, or wrong item shipment. Please use insured shipping to protect your return shipment.

Inspection and Refund Process

Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process the refund to your original payment method within 7 to 14 business days. Shipping fees are non-refundable.

Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Contact Us

For any questions or assistance with returns, please reach out to our customer service at [contact information], and we will gladly assist you.